Frequently Asked Questions
If you can't find your answer here, please feel free to reach out to us by email at kilimanjaro.craft@gmail.com or message us in the chat. We're happy to help!
Indeed! We offer custom design. So, let's talk about your vision today, and we shall make a genuinely one-of-a-kind lamp, especially for you.
Our shop gives you a 30-day return policy. The item must be in its original condition, unused, and in its original packaging. To return, please contact us at kilimanjaro.craft@gmail.com. Please note that custom and sale items are not returnable, and the return shipping is at the customer's expense unless the item is damaged or defective. EU and UK customers also have the right to cancel their order and return the lamps within 14 days for any reason.
Yes! Free standard shipping is applied on all wooden lamps. This also applies to international orders; however, be aware that additional taxes, duties, and import restrictions may be added to your country. Delivery time will depend on the destination and method. We will let you know if delivery experiences delays. If you require it earlier, expedited shipping is also available, but at a fee on checkout.
If your wooden lamp is faulty when it reaches you, check on the product the moment it reaches you. We shall weigh up the problem and make arrangements for replacement or refund. We work swiftly so that things go right. Kindly reach us at kilimanjaro.craft@gmail.com, including details of your order and photos of the damage.